Complaints

Complaint Procedure For Debt Free Direct

Many complaints can be resolved informally by discussing your issue with a member of our staff. We encourage you to discuss your concerns with one of our members of staff in the first instance as many complaints can be resolved speedily to everyone’s satisfaction when raised in such a way.

Our goal is to give excellent customer service to all clients and prospective clients but we recognise that things can go wrong occasionally. We take all complaints seriously and aim to resolve them as promptly as possible.

In order to deal with your complaint as swiftly as possible please follow the complaints procedure relevant to your situation.

Complaints procedure for prospective IVA/DMP clients and existing DMP clients (PDF).

Complaints procedure for existing IVA clients (PDF).