I am receiving mail from organisations offering me ‘better solutions’ to my debt problem – what are these solutions?
Whilst in your IVA you may receive mailshots from organisations encouraging you to get out of your IVA and opt for a ‘better solution’ to your debt problem [1]. They may make statements such as:
- …your current IVA provider has given you bad advice – the IVA is not the best advice for your circumstances.
- … most people in IVAs cannot keep up their monthly payments and their IVAs are failing
- …your IVA provider will allow people you owe money to to make further claims than agreed in your original proposal
- …if your IVA fails in the final year you will be back to square one, still owing all the money to your people you owe money to
- …you are paying thousands of pounds in fees
The main aim of these mailers is to cause anxiety to the clients, leaving people feeling they have been mislead by their provider and have no option but to contact the sender immediately.
Please contact our specialised Customer Care Team [2] directly if you do receive any mailers. We will address any concerns you may have as a result of the information you received.
We would advise you to ignore these unsolicited letters, bin them or better still send them to us and we will challenge any that are out of line. (We have already had some success with the Office of Fair Trading).
Debt Free Direct has always given free best advice to callers and our aim is to suggest effective debt solutions using our sophisticated Best Advice Model – a model that has been independently validated. We will only ever suggest a solution such as an IVA when it’s appropriate.
Please note, We NEVER divulge your details for marketing purposes. Your IVA is noted on the Insolvency Register, held by the Insolvency Service. The Insolvency register is available for access by the public via the Internet. Approved IVAs are also published in Stubbs Gazette, a magazine that can be requested by Insolvency Practitioners, finance companies and banks etc. These details are available to be used for direct marketing purposes. We see this as a misuse of information and have and will continue to lobby the Insolvency Service to stop this practice.